Job Opening for Support Analyst

We are looking to add multiple Support Analysts to work with our implementation team to support existing customers.

Job Functions:

• Application configuration of our Time and Attendance System
• Handle support calls from existing clients, troubleshoot application issues
• Design reports using Actuate report writing tool
• Convert legacy data for use with our database
• Testing/Quality Assurance work

Mandatory Skills:

• Excellent oral and written communication skills
• Ability to work well with all types of clients over the phone
• Must work well as a team member and individually
• Strong SQL skills
• Some programming experience utilizing any 4GL language and/or stored procedures

Desired Skills:

• Background in HR, Payroll, or Time & Attendance
• Experience implementing or working with packaged HRMS software systems, i.e. PeopleSoft,
• Lawson, Oracle, SAP, etc.
• Knowledge of HR & Payroll policies, procedures and systems, i.e. ADP, Ceridian, Pro Business, etc.
• Familiarity with at least one report writer such as Crystal Reports, Cognos, Actuate, etc.
• Comfortable working with database servers and Unix operating systems

Position is open to US citizens, green card holders and Canadian residents.

A flexible work environment and team atmosphere makes this a great place to work.  An excellent compensation package is available including health, dental, life and disability insurance and 401(K).

No phone calls or Recruiters please.

Qualified candidates will be contacted immediately for interviews.  Send your resume, cover letter, and salary history to careers1@workforcesoftware.com. Include your name, address, phone number, and e-mail address.